You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please order in plenty of time (I.E plenty of time before Birthdays, Anniversaries, Christmas etc) as Seller will not be responsible for the late arrival of gifts. The Post takes as long as it takes in your area and is out of my control. For Busy times like Halloween and Christmas please allow extra time for delivery, and order as early as possible. UK Postage will be via Royal Mail, unless Large/Heavy items, and then alternative courier may be used. For Overseas postage Royal Mail International Tracked and Signed mail or equivalent courier will be used depending on size/weight of package to be sent. Tracking numbers (proof of postage) will be provided to buyer and it is the buyers responsibility to check on deliveries and to re-arrange missed deliveries/re-deliveries.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.