You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please allow up to a week or 2 MAX, especially if I have to make more to order or add customisations. I am chronically ill, neurodivergent and live in a busy household. So sometimes need a bit more time. If you need posted by a specific date PLEASE let me know in order notes and I will be happy to accommodate :) I usually post asap same it next day where physically possible !!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.