You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We fully comply with the Consumer Protection Distance Selling Regulations (2000), in which consumers are entitled to a 'right to cancel', but perishable items, including chocolate, are exempt. However, we want you to be happy with your purchase, so if you are in any way dissatisfied, please get in touch and we'll do our best to ensure that the problem is resolved to your satisfaction.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.