You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Hand crafted Jewellery and framed artworks using pre loved and discarded ceramics. Ceramic material will show signs of wear and damage. Entire process is a creative experience from discovery to final picture, nothing planned or preconceived. All materials personally collected from river banks, charity shops, roadside, woods, recycle centres, beaches, wherever dropped, dumped or donated ceramics are found, cleaned and shaped into new stories. Each piece comes with a short bio of where the ceramic came from, date found and re-created. Some shards collected are used as found, others are cut randomly which shape the final work. Every piece is individual, nothing replicated, however, due to repetitive patterns in ceramics there will be some similarity but only through the ceramic material not in the final piece.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.