You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please note all CUSTOM made orders CAN take up to three weeks to be finished before they're ready to be dispatched. This time can vary depending on an item and the time of year, so please contact me if you’re in a hurry. RETURN POLICY - this item is shipped to you with Royal Mail Special Delivery only. I hope you won't want to return it, but if you do then please send it back Special Delivery. That way it will be insured against loss or damage, costs of which are covered by the buyer. Thank you! Return costs are covered by the buyer. CUSTOM made orders, where you requested an item to be made to your specifications, are non-refundable. However I am aware that when purchasing such items it is sometimes difficult to achieve a perfect fit, particularly when personal fitting isn’t possible or when a gift is a surprise. I will therefore always do my best to adjust an item where this is possible after it has been purchased. Please contact me asap or max within 6 weeks from purchasing the item. Gold vermeil items cannot be adjusted. GOLD VERMEIL - customers ordering gold vermeil finish please be sure the length of your necklace is correct as it can’t be adjusted after it has been finished.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.