You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All flowers and foliage are left un-preserved as I don't believe in coating naturally biodegradable flowers with a plastic or chemical based sealant. This does mean that over time and with exposure to UV light the foliage and flowers will change colour and/or fade but their shape will remain. Please keep the cards and artwork away from the direct sunlight (UV) and damp atmospheres to help slow down fading. Colours may vary to that on your screen due to lighting and different monitor quality and settings. Returns will not be accepted if cards have been stored incorrectly.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.