You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

RETURNS POLICY IF YOU ARE UNHAPPY WITH YOUR PRODUCTS FROM THE PEONY STUDIO. YOU CAN REQUEST TO RETURN OR EXCHANGE. ONCE A PRODUCT HAS BEEN OPENED OR TESTED I WILL BE UNABLE TO EXCHANGE OR REFUND. IF YOU ARE NOT HAPPY WITH THE FRAGRANCE. ALL PRODUCTS MUST BE RETURNED TO MYSELF WITHIN 10 WORKING DAYS OF YOUR DELIVERY. I CANNOT ACCEPT LIABILITY FOR RETURNED GOODS LOST IN TRANSIT. IF THERE IS A FAULT FOUND IN MY PRODUCTS I WILL REIMBURSE ALL YOUR COSTS. I OFFER FREE UK DELIVERY ON ALL ORDERS OVER £50. ​ I USE HERMES FOR ALL THE ORDERS. I AIM TO DISPATCH ALL ORDERS 7-10 DAYS FROM ORDER. YOU WILL RECEIVE AN EMAIL CONFIRMATION WHEN YOUR ORDER IS DISPATCHED.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.