You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All purchases with the exception of any commissioned work are 100% returnable for the full purchase price within 14 days of receipt of goods. Return postage cannot be refunded and you'll be liable for any charges incurred when you return any goods to us. Please remember that the majority of the packages do not fit in most letter boxes, so check with your postal carrier if you think something has not arrived when it should have.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.