You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Soft toys have to go through extensive safety tests and checks before they can be sold. One of these checks guarantees that a toy is clean and new, meaning that any returned toys cannot be sold again. If there is a physical problem with your toy I will issue a refund, or send another toy. Please send me a message if you have any problems with your order and I will try to resolve them.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.