You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. I gladly accept returns, exchanges and cancellations Contact me within: 14 days of delivery Send items back within: 30 days of delivery Request a cancellation within: 2 days of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Faulty Items EU sales: Under the Consumer Rights Act 2015: If an item is faulty within 30 days of receipt, please email me with photos showing the fault. You may have a refund or repair - whichever you choose, send me the item. If the fault is a manufacturing fault, I will reimburse the buyer's return postage. If the fault is due to an error on the buyer's part (e.g. damage due to mis-use) there will be a charge for the repair and all postage will be paid by the buyer. Non-EU Sales: Please read details above as the same applies. Non-Receipt of Items: In the unlikely event that you have not received your item after 30 days please contact me. This will enable me to contact the mailing company and start investigating where your item is. Non-EU Sales - Refunds European Union Consumer law does not apply to Non-EU sales. For refunds for change of mind for Non-EU sales, please contact me letting me know you would like a refund within 14 days of receipt. You must send the item back to me at your expense, which may be more than the postage charge to receive it, and within 14 days of notifying me of your intent to return the item. Please package the item carefully and clearly mark the front of the parcel as ‘Returned Goods’. I am not responsible for any customs charges incurred if you fail to do so. When the item is back and it is in original, unused condition, you will receive a refund of the full item price only. If the item has been used/damaged you will receive a partial refund of the item price. Custom and personalised orders Custom and personalised are not eligible for refunds, unless faulty. I will consider a cancellation if I have not started the order or if I have not bought supplies for it already.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.