You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I gladly accept returns and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don't accept exchanges But please contact me if you have any problems with your order. Return details Returns are accepted, however the Buyer pay's for the p+p costs of returning the item and the item must be in it's new and original condition. The buyer is responsible for safely re-packaging and returning the Items. Any free items must also be returned. Please contact me at the earliest opportunity and within 14 days of receiving the item if you would like to return it, you will also need to post it back to me within 30 days after delivery. You will need to obtain a certificate of posting (COP) as proof of return postage and you will need to keep this until I can confirm receipt of the returned items. Upon receipt and inspection of goods a refund will be applied to your method of payment providing the items are returned in their new and original condition.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.