You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please read my T&C’s carefully before purchasing. By purchasing with Rainbow Lux Glass you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records. Rainbow Lux Glass own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Rainbow Lux Glass website, we make no warranties, whether express or implied in relation to its accuracy. Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Rainbow Lux Glass you will be sent an order confirmation detailing your order, giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights. Prices Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date. Payment PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. If you’re purchasing via Etsy, Rainbow Lux Glass also accepts Direct Checkout. We also accept Stripe, another secure method of payment. You can by by credit/debit card. Any contract for purchases made through the website will be with Rainbow Lux Glass. Rainbow Lux Glass must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Rainbow Lux Glass will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Please check your spam folder. Rainbow Lux Glass’ acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Estimated dispatch times are detailed in the product information, you will be informed of a more precise dispatch date upon placing your order, however please allow up to 28 days for your order to be dispatched. Postage Should your order not arrive, please contact Rainbow Lux Glass, a full refund or a replacement will be offered once 15 days has passed. Returns & Cancellations – General Products not including Subscription Boxes We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional. You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return. To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]: I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*], Ordered on [*]/ received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date *Delete as appropriate We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Rainbow Lux Glass. Returning Custom Items: Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Rainbow Lux Glass In this case, please refer to the returns section of this document. Rainbow Lux Glass Address: 15 High View Way, Southampton, Hampshire. SO18 4FE Email: rainbowluxglass@outlook.com

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.