You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

This item is personalised and as such I cannot accept returns unless it is faulty. I will cover returned item postage, but please keep your proof of postage. I will send return funds as soon as I receive returned item. The item will arrive in an organza gift bag and I use only recycled packaging. All my items will be sent 2nd class, signed for.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.