You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items will be sent by first class Royal Mail (large letter) free of charge, well packaged and complete with an organza pouch. Please note that, in the event of you returning an item, the return postage will be payable by you unless the item is proven to be faulty, otherwise only the cost of the item will be refunded. The item you see here is the one you will receive so, if you are unsure of size etc, please check before ordering. Please note that enamelled items are made of glass and so, although relatively sturdy and robust, they may still break or crack if dropped onto a hard surface. Earrings cannot be returned, for reasons of hygiene, unless they are proven to be faulty. Although the enamels used are lead-free, the pieces should be kept away from small children because of the copper content and the small parts.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.