You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a full refund within seven days after receipt of the item, provided the item has not been used. the buyer is to pay the cost of the return. In instances where goods may arrive damaged, please take a photograph whilst still inside the original packaging, then a second once removed. This helps when we pursue the situation with the carrier. Please do NOT return goods until you have been supplied a returns number, which should be written on the outside of the packet when returning. Thank You.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.