You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

OWING TO THIS BEING A NATURAL WOOD ITEM - NEEDING FURTHER DRYING - RETURNS UNDER THE 6 MONTH FAULTY ITEM PART OF DISTANCE SELLING REGULATIONS DOES NOT APPLY- WE CANNOT BE HELD RESPONSIBLE FOR CRACKING OR MOVEMENT IN ANY WAY SHAPE OR FORM ONCE THIS LOT LEAVES OUR PREMISES. WE RECOMMEND ANY PROSPECTIVE BUYER VIEWS THIS LOT IN PERSON PRIOR TO PURCHASE TO ASCERTAIN FOR THEMSELVES AS TO ITS SUITABILITY FOR THEIR PURPOSE.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.