You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We have been working very hard to offer you our best work. In the case that you want to return the jewellery you have purchased, we offer the following policy: Rings: All rings are custom made to fit your size, and therefore are non-refundable. If you are not sure about your ring size before ordering, please purchase the plastic ring sizer from my shop to have your finger measured. Alternatively, you could have your fingers measured at your local jewelry shop. If you have ordered a wrong size by mistake, I can resize it to the correct one for a charge. Other Personalized items besides rings: All personalized items are non-refundable, as they are consided custom made. All other non custom made items: Non custom made items are returnable for a full refund of the item within 14 days of receiving your parcel in their original condition. Postage is not refundable. Shipping charges for sending back the items are the buyer's responsibility. For your protection, we recommend you to use a tracking service to return your items. HuiyiTan is not responsible for items damaged or lost in transit. After 14 days of receiving your parcel, all sells are final. Faulty items are eligible for exchanging. All faulty items need to be reported within 14 days of receiving your parcle. After 14 days of receiving your parcel, all sells are final.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.