You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I gladly accept returns, exchanges and cancellations. // Contact me within: 14 days of delivery // Ship items back within: 30 days of delivery // Request a cancellation: before item has shipped // The following items can't be returned or exchanged: Custom or personalised orders // Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for personalised orders as they cannot be resold. // Returning your order: // If you've changed your mind about your order, you can return the item to me at your cost for a refund of your original purchase. Note: Buyer pays return postage. // You MUST obtain a proof of postage receipt from your Post Office when returning the item. // All returns must be sent in their original packaging in a resalable condition. // A refund will be issued once the item is back in my possession, in its original condition.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.