You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns are accepted if the piece of jewellery is returned in its original unworn & unmodified condition. The exception is earrings. I will only be able to accept the return of earrings if the seal on the grip bag remains in tact & has not been opened. This is due to hygiene reasons. Please notify me before returning any item & any returns MUST be posted back to me within 30 days of receiving your order. For your protection you may wish to use a signed for delivery option as I'M NOT ABLE TO PROVIDE A REFUND FOR ITEMS NOT RECEIVED BY ME. RETURN POSTAGE IS AT YOUR OWN EXPENSE. Once I've received the item(s), I will check your return & process a refund via your original payment method for the original cost of the item(s).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.