You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We are happy to accept returns/refunds on this item : - Within 7 days of purchase for UK customers. - Within 28 days of purchase for EU customers. - For other countries please contact me to advise that you wish to return an item(s). - Unless postage has been paid at the time of orderering, when you return an item the cost of returning it will not be refunded back to you. For full and further information about our returns/refund policy please refer to our profile page.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.