You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Under the Consumer Contracts Regulations you have the right to cancel an order and return an item within 14 days. The Consumer Contracts Regulations apply to standard items only - any customised or made-to-measure items are not elligible for return. All items must be returned in their original condition within 14 days of receipt of goods. You are responsible for the cost of return postage. If exchanging the item you will also be required to pay for postage on the replacement item.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.