You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All items are posted using the Signed For Service. Unwanted items must be returned in a fully resalable condition and seals intact. We reserve the right to refuse an exchange or refund, if goods are not returned in a saleable condition or are damaged. Please note, you will pay for the sent and return postage costs, if you return the order. Where a product is faulty or damaged, we will refund the original delivery charge and the cost of posting the products back to us via your local postal office or the company designated courier. We reserve the right to refuse to grant a refund in respect of any products, which are returned to us in a damaged state or which do not reach us for any reason. We recommend that you use a recorded delivery service when returning products and keep the proof of delivery. Include any documentation detailing any taxes paid.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.