You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns If you are not happy with your item or your item is faulty In line with Selling Regulations a full refund will be given provided that the goods are returned (at the buyers cost) in perfect saleable condition (including any special packaging) within 14, days of receipt. Please contact within 14, days of receipt, to arrange to return item, a refund or a substitute item. You will receive a refund or a substitute item once your item has been returned. Postage and packing charges are only refunded if goods are faulty or damaged. No refunds are given for items used for piercing unless the goods are found to be faulty or damaged.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.