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Buying from me
Please note the following important information in relation to purchases of beads or jewellery resembling sweets, cakes, fruit or other foodstuff. The beads are not edible and they are not suitable for children due to choking hazard.
Orders are dispatched within 1-3 business days of cleared payment Monday to Friday. (Normally sooner)
*Not including weekends and Bank Holidays
If there is a delay we will always inform you.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Refunds and Exchanges
Returns
If you are not happy with your item or your item is faulty
In line with Selling Regulations a full refund will be given provided that the goods are returned (at the buyers cost) in perfect saleable condition (including any special packaging) within 14, days of receipt.
Please contact within 14, days of receipt, to arrange to return item, a refund or a substitute item.
You will receive a refund or a substitute item once your item has been returned.
Postage and packing charges are only refunded if goods are faulty or damaged.
No refunds are given for items used for piercing unless the goods are found to be faulty or damaged.
Read the Folksy Returns Policy.
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