All items listed in my shop are ready-to-go and will normally be posted next day. If you're in a particular hurry, while I can't guarantee faster delivery, I might be able to get your order in the post a bit sooner, so please get in touch. For guaranteed next-day delivery (UK only), Special Delivery upgrades can be added on request.
Feel free to contact me with any questions that aren't answered in the item descriptions or if you need anything clarified.
Royal Mail Special Delivery Upgrade (UK ONLY). Add this item to your order to have the shipping upgraded to Special Delivery Next Day 1pm.
Royal Mail guaranteed delivery BY 1PM on the next working day (excludes Saturday deliveries).
Orders must be received by 1pm (Mon-Fri) for same day posting. Orders received after 1pm or at weekends will be posted the next working day. Orders shipped on Fridays will be delivered on the following Monday.
If you would like a Saturday Guaranteed Delivery, please message me for additional costs.
1. Royal Mail will refund the postage cost if deliveries arrive after the guaranteed date/time, but will not compensate for late delivery. I cannot personally guarantee delivery of orders.
2. Shipping upgrades will not be refunded if orders are cancelled after shipping or if goods are returned. Refunds will include standard shipping costs only.
Shipping & delivery
This item will be posted to you by Christine Shephard Designs within 3 days of receiving payment.
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You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.