You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Once you have made your purchase, you have 14 days from the date you receive the item in which to change your mind and return it. The item must be returned in appropriate packaging and a saleable condition. Items ordered in quantities of 3 or more are classed as custom made orders and are therefore exempt from the above agreement and returns will not be accepted.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.