You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Earrings are non returnable unless faulty due to hygiene reasons. Hand stamped items are made by hitting each individual metal letter stamp with a hammer into the metal. This displaces the metal, rather than removing it, so there will be some marks to the backs of items, I always try to show this in my photos. As these items are stamped, they will have a fantastic charm and quirkiness to them, which is all part of the special nature of hand stamped- no two items will ever be exactly the same! Any faulty items, or items damaged in the post must be returned to me before a refund or replacement can be given as per distance trading regulations. Items which have been misused, or damaged intentionally, will not be refunded. If you wish to return an item, please contact me within 14 days of delivery. Items must be returned in their original packaging, and be well wrapped. Failure to do so will result in no refund being given. Personalised items are non returnable. Aluminium is a lightweight metal, so may be lighter than you expect. This does not affect the strength or quality of the items. I recommend that items are removed before showering/swimming/bed etc, and that you make sure that all creams, perfumes and body lotions are dry before putting the item on. Props are not included in the sale.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.