You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items will be dispatched within 3 working days from payment of purchase. All items will be shipped by Royal Mail or courier, (Hermes or other similar). whilst packages generally arrive MUCH sooner, I allow up to 2 weeks for domestic and 4-5 weeks for international delivery before resending / refunding for non delivery. Thank you for your understanding! Please remember that shipping around any holiday can be very unpredictable and therefore priority upgrades are recommended to ensure faster delivery time! IMPORTANT NOTE: International buyers are responsible for any and all customs charges, taxes and additional postage fees For faulty goods: These must be returned straight away, wrapped as they were received in their original packaging. I want you to be happy with your purchase, but if , for whatever reason, you are not, please return it ,undamaged, in the same packaging within 10 days of receipt and I will give a refund for the item or exchange for another item of the same value. Return postage will not be paid for these items. If the item is damaged or faulty, you must let me know immediately and I will be happy to exchange it as soon as I receive the returned item. Please note: I must be informed of breakages within 3 days of you receiving the item to qualify for replacement. Must be returned within 3 working days, from receipt,wrapped as they were received in their original packaging. If we are charged import duties by UK customs when goods are returned, these costs will be deducted from your refund. We are charged these where you state on the customs form the name of the goods and value. Please mark any returns coming from abroad with RETURNING MERCHANDISE FOR REFUND on your customs form. The only items I cannot accept as a return are special orders that have been made specifically for you or wholesale orders. ANY GOODS RETURNED MUST HAVE PROOF OF POSTAGE. Please note that none of the items I make and sell are intended to be used as toys, they may contain small items that could be of a choking hazard to a child. Any other item could also be of a hazard to a child. All items for hanging to walls or windows must be fixed securely using suitable fixings. Make sure when hanging items that it is securely fixed. For all free standing items, including any that contain tea lights or candles, keep them on a steady surface, well away from any flammable item, eg curtains, paper, furnishings. As with all candles they should never be left unattended and care should be made to make sure they are put out after being used. Keep out of the reach of children. In high traffic or vibration areas or where children are present, we recommend extra care, for all our items. THANK YOU FOR READING MY SHOP POLICIES IF YOU HAVE ANY FURTHER QUESTIONS IN REGARD TO ANY OF MY PRODUCTS OF POLICIES PLEASE GET IN TOUCH WITH ME.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.