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Buying from me

Welcome to suebarrittdesigns
A varied range of home decor and seasonal decorations hand made in the UK

All items are handmade and although two may be similar, no two will be absolutely identical.
This is because they are all made individually and decorated by hand.
However, nothing leaves my workplace unless I am totally satisfied with it..

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

For faulty goods:
These must be returned straight away, wrapped as they were received in their original packaging.
I want you to be happy with your purchase, but if , for whatever reason, you are not, please return it ,undamaged, in the same packaging within 10 days of receipt and I will give a refund for the item or exchange for another item of the same value.
Return postage will not be paid for these items.
If the item is damaged or faulty, you must let me know immediately and I will be happy to exchange it as soon as I receive the returned item.
Please note:
I must be informed of breakages within 3 days of you receiving the item to qualify for replacement.
Must be returned within 3 working days, from receipt,wrapped as they were received in their original packaging.
If we are charged import duties by UK customs when goods are returned, these costs will be deducted from your refund.
We are charged these where you state on the customs form the name of the goods and value.
Please mark any returns coming from abroad with RETURNING MERCHANDISE FOR REFUND on your customs form.
The only items I cannot accept as a return are special orders that have been made specifically for you or wholesale orders.
Due to hygiene reasons earrings cannot be returned.

ANY GOODS RETURNED MUST HAVE PROOF OF POSTAGE.

Read the Folksy Returns Policy.