You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Oh, Dear Molly fully adheres to Distance Selling Regulations. However if your print is received in a condition not fit for resale, the full selling price will not be refunded. If your item arrives damaged, please contact us as soon as possible so we can rectify the situation & make an insurance claim with the mail carrier. If you have any special instructions for your package, please contact us. We are happy to accommodate.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.