You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

WE LIKE TO KEEP POSTAGE COSTS TO A MINIMUM FOR OUR LOVELY CUSTOMERS, AND ALWAYS OBTAIN A PROOF OF POSTAGE RECEIPT. PLEASE HOWEVER NOTE THAT IN THE UNLIKELY EVENT OF A MISSING PARCEL, COMPENSATION IS LIMITED TO COVER INCLUDED IN THE PRICE PAID FOR STANDARD POSTAGE PRICE (£20). Therefore if you're total order is more than £20 we strongly suggest you upgrade to a Signed For service, otherwise you won't be compensated for more than £20. Domestic Postage is by 2nd Class Standard (99p) - upgrades are as follows; Upgrade to 1st Class standard: £1.30 Upgrade to 2nd Class Recorded: £1.10 Upgrade to 1st Class Recorded: £1.30 Within the EU Postage is by standard airmail (£2.90) - Upgrades are as follows; Upgrade to International Signed For: £5.80 Outside the EU Postage is by standard airmail: (£3.80) - Upgrades are as follows; Upgrade to International Signed For: £6.00

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.