You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We accept returns but only if the items have been damaged beyond repair and we can not sort this problem out in the first instance. These items are sold as seen and as they are second hand up-cycled pieces the odd scratch or dent is to be expected. We have gone to great lengths to describe the products in the best possible way so that everything is disclosed. We can send all over the UK and an average cost of courier would be around £40 but this will have to be confirmed when an address is received.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.