You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Our goal is for you to be extremely satisfied with your purchase. We stand by our items and make every effort to describe them properly and offer clear photos. Returns will be accepted within 7 days of receiving your purchase, if an item is grossly misrepresented or arrives damaged. Return authorizations are required for proper processing via a conversation. Should you need to return your purchase, you will receive refund in the amount of the original purchase, less the shipping.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.