You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I would like to make your shopping experience as pleasant as possible, for this reason if there is anything genuinely faulty with any item you have purchased please contact me within 7 days and we will try to rectify the problem for you. If the item needs returning for a refund this must be done so within 7 working days (although no shipping refunds).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.