You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I offer free shipping to UK. All my items are checked before dispatch. If your item gets damaged in the post please let me know immediately upon receipt of order within 7 working days. Refunds can only be issued via Paypal. Please be aware that initial postage or cost of packaging can't be refunded unless refund request is due to complete damage. I ship via Royal Mail or any other courier usually within 48 hours of receipt of clear payment.(excluding Sundays and Bank Holidays). Delivery to UK addresses normally takes between 2-3 days

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.