You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I want you to be happy. All my items are checked and securely packed before dispatch. If for any reason you are not delighted with your purchase or if it gets damaged in the post please let me know immediately upon receipt of order within 7 working days and return the item within 14 days. The cancellation leafelet will be included with your purchase. Refunds can only be issued via Paypal. Please be aware that initial postage and cost of packaging can't be refunded unless refund request is due to damage. I accept no liability for any damage or loss incurred by the customer or a third party due to delivery, late delivery, non-delivery or any other circumstances no matter how such damage or loss was caused. Custom, sale are final sale and are non-refundable.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.