You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please note, I am unable to accept returns of earrings (unless they are faulty) due to hygiene reasons. Earrings are sent by first class post and all other items are posted using Royal Mail 1st Class Recorded Delivery and will require a signature upon delivery. Please message me if you would prefer Special Delivery (at an additional cost) or an alternative method. I can post outside the Uk, please contact me for details of delivery options and cost.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.