You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please make payment within 24 hours after purchase. Customer satisfaction is very important to me and I'll try my best to resolve any problems. I only accept return case by case. In the event of return, the buyer is responsible for the postage cost and the items must be return as it original packaging. Please contact me within 3 days upon item received. Refund will be made base on item price minus postage

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.