You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I accept payment via paypal, if you don't have an account you can use paypal to pay via debit or credit card. All items will be packaged all lovely and sent via first class post, because everyone likes getting things speedy. Any problems? Send me a message and I will make you happy. To save paper I generally don't print receipts, if you really need one just ask and I will be happy to include this in your package.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.