You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Item is made from natural material and will have inherent flaws this is not accepted as a reason to return the item. If damaged on receipt you will need to inform me within 24hrs with description of damage supported with photographs. Item will need to be returned and buyer will need to pay the postage. On return of the damaged item to myself then a refund for the item cost only will be refunded. NO POSTAGE WILL BE REFUNDED.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.