You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I want you to love your handmade item, and I take great care in creating each piece. However, due to the nature of handmade products, I do not accept returns, exchanges, or refunds. Please make sure to read the item description carefully before purchasing. If you have any questions about size, materials, or custom details, feel free to message me before placing your order. If your item arrives damaged or there is an issue with your order, please contact me within 48 hours so I can help resolve the problem.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.