You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I want you to be happy with your handmade piece. If there’s ever an issue please get in touch within 14 days of delivery so I can help. Items must be returned in their original unused condition Buyers are responsible for return postage costs unless the item arrives damaged or faulty Once the item is safely back with me issue a refund for the item price Custom or personalised orders are non returnable unless faulty If you have any questions at all, just send me a message Im always happy to help.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.