You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

As my Bouquets are handmade and each piece is unique, I do not offer returns or refunds. Each item is sold as-is, and while they are crafted with care, they are not designed to fit specific measurements or descriptions beyond what is provided at purchase. If you find a fault with your bouquet within 10 days of delivery, please contact me and I will arrange a replacement. Bouquets are NOT toys, and are intended for decorative purposes only. They must not be given to children- they are not tested for this purpose. As they do not hold play value, the Bouquets are not UKCA tested.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.