You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Due to personal nature of our handmade items we can only accept return if the item is unused in its original packing and in its original condition. Item showing signs of use or marks cannot be refunded for hygiene reasons. Please note that our products are hand block printed. Small variations in print and colour are not considered flaws but rather a unique characteristic of the handmade process we hope you appreciate the individual charm of your one of a kind piece. In the event of a return (excluding faulty item) buyer is responsible for return postage and we highly recommend using tracked service as we cannot be held responsible for item lost in transit. If you wish to return an item please contact us within 14 days of delivery items must be dispatched to us within 30 days of receipt to qualify for a refund.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.