You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please be sure to read the entire description of the items before you buy AS I DO NOT OFFER REFUNDS OR EXCHANGES, because I try to explain my item's description as much as I can. So please read carefully and then if you really like my items, put it in your shopping cart with confidence! I always do everything possible to solve any problems, if you are not happy with your purchase, please email me as soon as possible before leaving neutral or negative feedback. I appreciate positive feedback and always leave feedback in return.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.