You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

“All stickers are handmade with care and usually ship within 3–5 business days. Customization of colors or sizes is welcome — just send us a message! We use only safe materials suitable for home and children’s use.” Exceptions: “Personalized stickers cannot be returned. During holiday periods, orders may take up to 7 days to be made. International shipping may take up to 14 days.”

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.