You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We accept returns within 7 days of receiving your item. To be eligible for a refund, the product must be unused, in its original condition, and in its original packaging (sealed). Once an item has been removed from its original packaging, it is no longer eligible for a refund (photo evidence required prior to postage). Buyers are responsible for all return postage costs. If your item arrives damaged in transit, this must be addressed directly with the shipping provider. Once your order has left our facility, the responsibility for its safe handling lies with the shipping carrier.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.