You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns Policy With over 20 years of experience creating handcrafted sculptures, I take pride in the quality and craftsmanship of my work. Due to the bespoke nature of my pieces, returns are very rare, as most customers are delighted with their orders. I kindly ask that customers review all descriptions and images carefully before purchasing. For Standard Orders: If you have any concerns or questions before placing your order, please don’t hesitate to contact me. I am committed to ensuring you’re completely satisfied with your purchase. For Custom Orders: Because each piece is personalized and made to your specifications, returns or exchanges are not typically accepted. However, I am happy to work closely with you to ensure the final sculpture meets your expectations. Please communicate any concerns promptly so I can assist you. Thank you for supporting my artisan journey. I look forward to creating a piece that brings beauty and uniqueness to your space!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.