You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns Policy At The Sculpture Room, with over 20 years of experience in creating handcrafted sculptures, we take great pride in the quality and craftsmanship of our work. Due to the bespoke nature of our pieces, returns are exceedingly rare, as most customers are highly satisfied with their purchases. We kindly ask that customers review all descriptions, images, and specifications carefully before completing their order. For Standard Orders: If you have any questions or require further information before purchasing, please do not hesitate to contact us. Our goal is to ensure complete satisfaction with every piece. For Custom Orders: Because each sculpture is personalized and crafted to your specifications, returns or exchanges are generally not accepted. Nonetheless, we are committed to working closely with you throughout the process to ensure the final piece meets your expectations. We encourage prompt communication of any concerns so we can assist you effectively. Thank you for choosing The Sculpture Room. We look forward to creating a unique and beautiful piece for your space.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.