You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

● If you need your order to arrive by a specific date, please let me know in order notes or email me and I will be happy to accommodate where possible :) ● I usually post asap, next day where physically possible or within 3 days usually. ● My current postage price covers 24 hour tracked. I am more than happy to edit to accommodate tracked 48, next day guaranteed or a cheaper service by Yodel/inpost for £2.70 to £2.90 if it is preferred. Any problems don't hesitate to contact me! :)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.